Policy and Terms

PLEASE NOTE: ALL SALES ARE FINAL.

ORDERING

To ensure that your package is properly delivered and received within the time frame advertised, please make sure to enter the following when placing an order:
•Correct Size
•Correct Address (including Apt/Suite #)
•Correct Email
•Proper Punctuation

Pocketbook Treasures cannot take responsibility for incorrect information.

SHIPPING

Shipping fees are non-refundable. If you refuse any shipments from Pocketbooktreasures.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund. Expedited shipping is not available to a PO Box.

TRACKING

If your tracking information states that your package was delivered and you have not received it, you must address this with the United States Postal Service. It is important to provide the correct address because we ship to whatever address is provided in the order. We do not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered or refused.

BUSINESS DAYS DO NOT INCLUDE WEEKENDS OR HOLIDAYS

Please allow up to 7-15 Business Days to process your order.

Once your order is processed, it will be shipped. When your order has been shipped, you will receive an email with tracking information. Please allow time for your tracking to update.

RETURNS/EXCHANGES

ALL SALES ARE FINAL.

Due to the garments being considered intimates, we do not accept returns/exchanges. If our team makes an error on our end, please let us know and we will get it corrected for you.

PLEASE REVIEW OUR FAQS FOR MORE QUESTIONS REGARDING RETURNS/EXCHANGES

REFUNDS

IMPORTANT: *If your order is out of stock, we will issue a store credit for the item(s) not in stock.*

SHIPPING RATES

Please be aware the order will not be shipped until after the order is processed.

We offer First Class Shipping (1-5 Business Days) and Priority Shipping (1-3 Business Days).

Orders may arrive between 1-3 days *after it is scanned by USPS, however, in very rare instances, please allow up to 3 days